How a Belgian pharmacy scaled patient services with Salvus Health

The Challenge

The pharmacy wasn’t facing a specific problem. They were motivated by growth. Their goal was to modernize their approach to patient engagement, streamline follow-up processes, and make reimbursed services more accessible and scalable.

At the same time, they wanted to gradually shift away from the purely commercial aspects of pharmacy work and focus more on building long-term care relationships.

The Solutions

As one of the first Salvus Health users, the team experienced an incremental and collaborative onboarding process. The close contact with the Salvus team was a key factor in the platform’s successful adoption.

Even as Salvus has grown, the pharmacy still finds it easy to reach out and get the support they need.

Today, they use Salvus to manage patient follow-ups with ease, allowing pharmacists to check in on patients with just a click. The platform also helps structure and promote their vaccination campaigns, and supports GGG services (Proper Use of Medication), making medication reviews more consistent and scalable.

Salvus quickly became part of the team’s daily routine. No longer something extra, but a natural part of how they deliver care.

The Results

Since using Salvus, the pharmacy has significantly scaled its reimbursed services, especially around GGG and vaccinations, without adding operational burden. Patient relationships have strengthened, driven by consistent communication and an easier way to stay in touch.

One unexpected success came with the introduction of Mounjaro, a weight-loss medication. Despite initial doubts due to its high price, patients responded enthusiastically. Many followed up through Salvus and even sent long, heartfelt emails describing their positive outcomes.

The pharmacy also reported that new patient segments were discovering their services thanks to the follow-up structure Salvus enables, helping expand their reach and relevance in the community. All of this happened while streamlining internal workflows, reducing time spent on admin, and giving the team more room to focus on care.

The future

Looking ahead, the pharmacy plans to double down on reimbursed care services and further reduce its reliance on over-the-counter commercial sales. Their ambition is clear: to become a trusted care hub for their local community, one focused on relationships, prevention, and personalized support.